Self guided audio tours have access to all public areas of the Gaol, similar to those accessed by the guided tours. The only limitation is to those floors above ground level in the cell blocks however access is available to the area above the kitchen. Only limited access to upper levels of the cell blocks may occur during the guided tours.
All tours proceed regardless of inclement weather. Visitors are reminded to dress appropriately for the conditions.
The kitchen workers cells and the chapel are the only two areas which require visitors to climb a flight of stairs. All other areas are accessible from the ground level.
Children’s tickets are available for all tours other than the Psychic, Ghost Hunting and Paranormal tours, however some tours are not recommended for children under the age of 14 years due to their content.
Tickets to all public guided tours are limited, and as such it is recommended that people book in advance to avoid disappointment. If tickets are still available for public day tours, these will be sold up until the time of the tour at the Gaol reception. All night tours however must be pre-booked as tickets cannot be purchased at the gate on the evening of the tour. Tickets for day and evening tours can be purchased online with print at home options which allow customers to purchase tickets for evening tours up to the time of the tour, using a mobile device to provide the guide with the appropriate ticket.
There are several toilets available for use in and around the Gaol site. Visitors are reminded that all toilets within the cells are decommissioned, and unable to be used.
For visitors with limited mobility, there are a number of areas around the site where people can sit whilst they listen to the tours, or simply to take a short break.
With the exception of assistance dogs, no pets are permitted into Maitland Gaol.